Online Orders Delivery Information
We have a low $6 flat rate shipping and handling cost nationwide.
Orders placed on weekdays before 2 pm are baked and dispatched the following weekday. Please note that if your order is placed before 2 pm on Friday your order will be baked on Sunday night and dispatched on Monday. Please allow 1-2 working days for delivery in the North Island and 2-3 working days for delivery in the South Island. Rural areas may require an additional day 1-3 days.
Unfortunately, Couriers don’t operate over the weekend. Therefore, if you are in the South Island, we recommend you avoid placing your order on a Wednesday or a Thursday and if you are in the North Island, we recommend you avoid placing your order a Thursday. This is to help stop your order being in transit over the weekend, helping you get the freshest bread possible!
New Zealand Couriers delivers all our residential orders with no signature required unless your delivery driver feels as though it is unsafe to leave. In this case, you will be left a card and your order will be taken to your nearest New Zealand Couriers Depot.
Tracking Your Order
Once your order has been dispatched you will receive an email which will include a tracking link for you to track your order.
If you have not received your order, or a card to call, within 3 working days please contact us on [email protected] or 09 813 5481
Unfortunately, we do not offer delivery outside of New Zealand.
For Australian customers, please click here to go to Bio Living’s website, our Australian distributor.
Subscription Orders, Delivery & Payment Information
If your order is placed before 2pm on a weekday your first subscription will be dispatched from us the following weekday and then automatically generated on the same date the following week, fortnight or month (depending on what frequency you have selected).
If your order is placed after 2pm please note it will be processed the following working day for us to dispatch the weekday after.
When will my subscription order be charged?
You will be charged for your subscription on the same day you placed your order each week, fortnight or month.
For example, if you create your subscription order for fortnightly delivery before 2pm on a Tuesday, you will be charged on Tuesday and your order will be dispatched on Wednesday. Following this, you will be charged fortnightly on Tuesday and your order will be dispatched fortnightly on Wednesday.
You can see when you will next by charged by checking My Account.
Subscription Order Cancellations
Cancellation of orders need to be completed 2 days prior to your next order being charged. You can see when this is my checking My Account.
If you have any questions or if you wish to adjust the products included in your subscription please don’t hesitate to get in touch with us at [email protected]
Terms & Conditions
We are unable to accept returns on our products, but if you feel that there is something wrong with your order, or if it has been damaged in transit, please contact us with an explanation and we can arrange a replacement or refund for you if suitable. Please take into consideration the description of the item before requesting a refund or replacement.
Once you order has been received by us we are unable to cancel it. However, if you have made a mistake when entering your address details please contact us and we will do our best to fix it before dispatching your order.
After placing your order your credit card details will be processed through the online payment gateway Stripe. No credit card information is stored by us. Payments must be received prior to orders being dispatched.